TERMS & CONDITIONS
1. Introduction
1.1 These Terms and Conditions govern the purchase and use of packages, credits, facilities, classes, personal training sessions, and other services provided by Strive (“Strive”, “we”, “us”, or “our”).
1.2 By purchasing a package, booking a class or session, or using our facilities, you agree to be bound by these Terms and Conditions.
2. Credit Packages
2.1 Strive operates a credit-based system. Credits may be purchased in packages and redeemed for eligible services offered by Strive.
2.2 The number of credits required for each service shall be displayed in our booking system and may be amended from time to time.
2.3 Credits are personal to the purchaser and are not transferable, resalable, or redeemable for cash unless expressly authorised by Strive.
2.4 Any applicable credit expiry period will be clearly communicated at the time of purchase.
2.5 Unused credits remaining after their expiry date shall be forfeited and will not be refunded unless required by applicable law.
3. Payments
3.1 All packages must be paid for in full before credits are issued.
3.2 Prices are displayed in pounds sterling (£) and include any taxes required by law.
3.3 Strive reserves the right to amend its pricing structure at any time. Any changes will not affect credits already purchased.
4. Refunds
4.1 Purchased credits and packages are generally non-refundable.
4.2 Nothing in these Terms affects any statutory rights available to consumers under Gibraltar law.
4.3 Refund requests due to exceptional circumstances may be considered at Strive’s sole discretion.
5. Bookings and Cancellations
5.1 Classes and sessions must be booked through Strive’s designated booking platform.
5.2 Cancellations made less than 8 hours before the scheduled start time may result in the forfeiture of the credit used for the booking.
5.3 Failure to attend a booked session without prior notice may result in the loss of the applicable credit.
5.4 Strive reserves the right to cancel, reschedule, or substitute classes, coaches, instructors, or services where reasonably necessary.
6. Health and Fitness Declaration
6.1 By participating in any activity at Strive, you confirm that you are physically capable of engaging in exercise.
6.2 You agree to inform Strive of any medical condition, injury, illness, pregnancy, or other circumstance that may affect your ability to participate safely.
6.3 If you are unsure whether an activity is suitable for you, you should seek advice from a qualified medical professional before participating.
6.4 You participate in all activities at your own risk.
7. Assumption of Risk
7.1 Physical exercise carries inherent risks, including but not limited to muscle strains, sprains, falls, equipment-related injuries, illness, and, in rare cases, serious injury or death.
7.2 By attending Strive, you voluntarily assume these risks.
7.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded under Gibraltar law.
8. Use of Facilities
8.1 Clients must comply with all instructions provided by Strive staff.
8.2 Appropriate sports clothing and footwear must be worn unless otherwise instructed for a specific activity.
8.3 Equipment must be used responsibly and returned to its designated area after use.
8.4 Strive reserves the right to refuse access to any person whose conduct may endanger themselves, staff, or other clients.
9. Conduct and Behaviour
9.1 All clients are expected to behave respectfully towards staff and other clients.
9.2 Harassment, intimidation, discrimination, abusive language, violence, or unsafe conduct will not be tolerated.
9.3 Strive reserves the right to suspend or permanently refuse access to any individual who breaches these Terms.
10. Personal Property
10.1 Clients are responsible for their personal belongings.
10.2 Cubbyholes, where provided, are for convenience only.
10.3 Strive shall not be responsible for loss, theft, or damage to personal property unless such loss results directly from Strive’s negligence.
11. Photography and Media
11.1 Strive may occasionally take photographs or videos within the facility for marketing and promotional purposes.
11.2 Clients who do not wish to appear in promotional content should notify Strive in writing.
11.3 Clients must respect the privacy of others when taking photographs or videos within the facility.
12. Data Protection
12.1 Strive processes personal data in accordance with applicable Gibraltar data protection legislation, including laws implementing the principles of the UK GDPR and related privacy requirements.
12.2 Personal information will only be used for legitimate business purposes, including booking management, client communication, health and safety, and legal compliance.
12.3 Clients may request access to their personal information and exercise applicable privacy rights by contacting Strive.
13. Changes to Services
13.1 Strive may reasonably alter opening hours, class schedules, instructors, facilities, or services from time to time.
13.2 Such changes shall not automatically entitle clients to compensation or refunds.
14. Amendments to Terms
14.1 Strive may amend these Terms and Conditions from time to time.
14.2 Updated Terms and Conditions will be made available through our website, booking platform, or at reception.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions shall be governed by the laws of Gibraltar.
15.2 Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Courts of Gibraltar.
16. Contact Details
Strive.
Address: 20 Wellington Front, Line Wall Road, Gibraltar
Email: strivegibraltar@gmail.com
Telephone: 54039421